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our policy

Return and Refund Policy - GetWarm

At GetWarm, we are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, we have a simple and transparent return and refund policy in place.

1. Return Period

  • You have 30 days from the date you receive your order to make a return.

2. Return Conditions

To be eligible for a return:

  • Items must be new, unworn and unwashed.

  • Original labels and packaging must be retained.

  • Personalized or promotional items may not be eligible for return (see specific details on product page).

3. Return Process

  1. Return Request: Contact our customer service via email or online chat to indicate your wish to return an item.

  2. Validation: Once your request is approved, you will receive a return label or shipping instructions.

  3. Shipping: Return the item in its original condition to the address provided.

  4. Confirmation: Upon receipt and verification of the item, we will process your refund or exchange request.

4. Refund Options

  • Full Refund: The item amount will be refunded to your original payment method within 5-10 business days after receipt of the return.

  • Voucher: If you prefer, we can offer you a voucher to use on your next order.

5. Return Costs

  • If the return is due to our error (incorrect or defective item), the return shipping costs will be fully covered by GetWarm.

  • In other cases, return costs may be the responsibility of the customer.

6. Exchanges

If you wish to exchange an item for another size or model, we will process your request as soon as possible, subject to stock availability.

7. Ineligible Items

  • Items on sale or clearance (except in cases of defect).

  • Underwear or accessories for hygiene reasons, unless defective.

For any questions or clarifications, our customer service is at your disposal to assist you in the return process. At GetWarm, your satisfaction is our priority!

Shipping Policy - GetWarm

At GetWarm, we do everything we can to ensure fast, reliable delivery that is tailored to your needs. Discover the details of our delivery policy:

1. Delivery Areas

  • Canada Delivery: We deliver to all regions of the country.

2. Delivery Times

  • Standard delivery: 3 to 7 working days.

  • Express Delivery: 1-3 business days (option available at checkout)

  • 7 to 15 business days, depending on location.

Lead times may vary depending on stock availability and periods of high demand (e.g. holiday season).

3. Delivery Rates

  • Free Shipping: Available for orders over a certain amount (depending on your region).

  • Flat Rate: A flat rate is applied for orders below the free shipping threshold.

  • Express delivery: Supplement calculated based on the weight and destination of the order.

4. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.

  • Track the status of your delivery in real time via our platform or the carrier's website.

5. Delivery Problems

  • Package Not Received: If your package is delayed or does not arrive, contact our customer service for immediate assistance.

  • Damaged Item: If there is any damage during delivery, we will replace the item or issue a refund.

6. Relay Points

  • Relay point delivery option available in certain regions for more flexibility.

  • Pick-up possible according to your schedule and near your home.

7. Eco-responsible packaging

At GetWarm, we use recyclable and environmentally friendly packaging to limit our ecological impact.

If you have any questions about your delivery, our customer service team is here to help. At GetWarm, we are committed to ensuring that your orders arrive quickly and in perfect condition, no matter where you are! 🌍

Satisfaction Guaranteed - GetWarm

At GetWarm, your satisfaction is our top priority. We are committed to providing you with an exceptional shopping experience and ensuring quality products. If for any reason you are not completely satisfied with your order, we will places several solutions to help you.

1. Easy Return Policy

If you are not satisfied with your purchase, you have 30 days from the receipt of your order to return the item. We offer a simple and transparent return policy to allow you to exchange or get a refund without hassle.

2. Refund or Exchange

  • If the product is defective or does not match your order, we will give you a full refund or exchange.

  • In case of simple dissatisfaction, we accept returns to offer you a full refund or a voucher to use on your next order.

3. Dedicated Customer Service

Our customer service team is here to assist you throughout your shopping experience. If you have any questions or encounter any problems, please do not hesitate to contact us. We are available via online chat, email or phone and We strive to resolve any situation quickly.

4. Guaranteed Delivery

In the event of a late delivery or damaged package, we undertake to resolve the problem quickly by offering you either a refund or a new shipment of your order.

5. Quality Commitment

All our products are carefully selected for their quality and durability. If a product does not meet your expectations in terms of quality, we will be happy to replace it or refund you.

Our Promise of Satisfaction

At GetWarm, we firmly believe that a pleasant shopping experience starts with attentive customer service and quality products. That's why we are committed to doing everything we can to ensure that you are completely satisfied with your purchases.

Your satisfaction is our driving force, and we do everything we can to offer you a service that meets your expectations.

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